Privacy Policy

Who We Are

Stayker™ ("Stayker," "Company," "we," "us," or "our") is a hotel booking infrastructure platform operated by WPF Holdings, LLC. We provide hotel search, booking, and reservation management services through our website (stayker.com), booking portals, partner platforms, APIs, and AI-powered integrations including the 1Stay MCP server (collectively, the "Platform").

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use the Platform. By using any part of the Platform, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you make a reservation or interact with the Platform, we may collect:

• Contact information: name, email address, mobile phone number, mailing address
• Booking details: travel dates, destination, number of guests, hotel preferences, special requests
• Loyalty program information: hotel loyalty program membership numbers you provide to earn points on bookings
• Account credentials: if you create a Stayker account, your login information
• Communications: messages you send to us via email, SMS, or through AI-assisted booking conversations

Information Collected Automatically

When you visit our website or use the Platform, we may automatically collect:

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

Information from AI-Powered Booking Integrations

When you use 1Stay or other AI-powered integrations to search for or book hotels through third-party AI platforms (such as Claude by Anthropic, ChatGPT by OpenAI, or Gemini by Google), we receive the structured booking data you provide during the conversation — including your name, email, phone number, travel dates, and hotel preferences. We do not receive or store the full text of your AI conversation. We receive only the specific data fields submitted through the booking tool.

How We Use Your Information

We use the information we collect to:

• Process and confirm hotel reservations on your behalf
• Send you booking-related communications including payment links, confirmations, modifications, cancellations, and check-in reminders via email and SMS
• Provide stay-related service information during an active reservation, such as local recommendations, hotel amenities, and concierge assistance
• Submit your loyalty program membership number to the hotel so you earn points on your stay
• Respond to your questions and support requests
• Improve the Platform, develop new features, and analyze usage patterns
• Comply with legal obligations and protect our rights

Text Messaging (SMS) Communications

When you provide your mobile phone number during the hotel booking process on the Platform — including through our website, booking portals, partner sites, or AI-powered booking integrations such as 1Stay — Stayker may send text (SMS) messages to that phone number. These messages are limited to communications directly related to your hotel reservation and may include:

• Booking payment links: A secure link to complete payment for a reservation you initiated
• Booking confirmations: Your hotel confirmation number, property name, dates of stay, and hotel contact information after payment is completed
• Booking modifications: Updates or changes to an existing reservation you requested, including revised dates, room types, or rate information
• Cancellation confirmations: Confirmation that a reservation has been cancelled at your request, including any applicable cancellation policy details
• Check-in reminders: A reminder prior to your arrival date with your confirmation number and hotel check-in information
• Stay-related service information: During an active reservation, information related to your stay such as local recommendations, hotel amenities, concierge assistance, and on-property services

Consent

By providing your mobile phone number during the booking process and completing a reservation, you consent to receive the text messages described above from Stayker. Your consent is limited to messages related to your reservation and the types of communications described in this section. You are not required to consent to text messages as a condition of making a reservation; however, certain booking workflows may use SMS as the primary delivery method for secure payment links.

No Marketing Messages

Stayker does not send marketing, promotional, or advertising text messages from this number. If Stayker offers promotional text messaging in the future, it will require a separate, explicit opt-in and will not be sent to your phone number based on the consent described in this section.

How We Share Your Information

Hotel & Lodging Providers

When you make a reservation, we share your name, contact information, travel dates, and any special requests with the hotel or lodging provider to fulfill your booking. If you provide a loyalty program membership number, we include that with your reservation so you receive credit for your stay.

Global Distribution System (GDS)

Stayker processes hotel reservations through the Travelport Global Distribution System. Your booking data is transmitted to Travelport to search inventory, confirm rates, and process reservations. Stayker is the agency of record for all bookings made through the Platform.

Service Providers

We use third-party service providers to operate the Platform, including:

• Twilio, Inc. — for delivery of text (SMS) messages. Your phone number is shared with Twilio solely for message delivery. Twilio's Privacy Policy
• Google Cloud Platform — for hosting and data processing infrastructure
• Payment processors — for secure processing of booking payments

Legal Requirements

We may disclose your personal information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

We Do Not Sell Your Data

Stayker does not sell, rent, or lease your personal information to third parties. We do not share your phone number, email address, or booking data with any third party for their marketing purposes.

Cookies & Tracking

Our website uses cookies and similar technologies to improve your experience, analyze site traffic, and understand usage patterns. We may use Google Analytics and similar tools. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website but will not affect your ability to complete a hotel reservation.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Booking records: Retained for a minimum of seven (7) years for tax, accounting, and legal compliance purposes
• SMS consent records: Retained for a minimum of five (5) years in compliance with telecommunications regulations and TCPA best practices
• Account information: Retained until you request deletion

You may request deletion of your personal data by contacting us at service@stayker.com. Certain records may be retained as required by law.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted storage, and access controls. Payment card information is processed through PCI-compliant payment processors and is never stored on Stayker's servers. Phone numbers in our event and analytics logs are masked to the last four digits.

Children's Privacy

Stayker does not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have collected information from a child under 13 without parental consent, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us at service@stayker.com.

Your Rights

You may, at any time, contact us to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Request deletion of your personal data
• Opt out of text messages by replying STOP to any SMS
• Opt out of email communications by using the unsubscribe link in any email
• Express any concern about how we use your data

For residents of the European Economic Area, you may also exercise your rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

For residents of California, you may exercise your rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. Stayker does not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Effective" date at the top of this page. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices: