Frequently Asked Questions
Is my credit card information secure?
Absolutely. We do not store or charge your credit card in our system; it is passed securely to your hotel to guarantee your reservation. Once the booking is complete, we can identify only the last four digits of your card in order to properly be able to answer questions for you relative to your booking. We do not sell your personal data - ever.
How do I book more than one room?
If you need between 2-9 rooms, you can book instantly on our platform. Each room can be added to a reservation as long as it is for the same stay dates. Create new reservation(s) for each guest in your party if their stay dates vary. If you need assistance or have questions, please get in touch with live chat on the booking page.
Can I get connecting rooms?
Please indicate your need for connecting rooms in the 'requests' field. Many hotels offer connecting rooms and will usually accommodate that request at check-in. Connecting rooms cannot be 'guaranteed' at the time of booking as guests may have overstay or other factors that prevent the hotel from accommodating the request. Be sure to remind the front desk at check-in that you want connecting rooms.
Can I get the hotel's reward points for my stay?
Typically all our rates are eligible; however, this can vary by brand and location. Some hotels even offer double points, and that is indicated in our booking system. Each hotel company dictates what rates will generate points for you in their program. Most of our rates allow you to accrue points - verify at check-in with the front desk and be sure your rewards number is connected to your reservation record.
I am booking several rooms. Can I put them all on one credit card?
Yes. Unless you will be arriving with the other guests and have the card present, most hotels require you to complete a credit card authorization form in advance. You can then specify how they should process the payment for all or part of your guest stays. Be sure to specify it if you are paying room and tax only or all charges (which would include incidentals such as room service, parking, etc.). If you are not covering all charges, your guests will still need to present a credit or debit card at check-in to cover those incidental charges. Once you book with us, please get in touch with your hotel directly to make these payment arrangements.
Is this the best rate you have?
Our hotel rates are the best publicly available, and we negotiate directly with hotels to offer exclusive discounted rates found only here. We typically offer AAA, CAA, and AARP or senior discounts. If those rates aren't displayed, it's usually because our other rates are better than those discount programs.
What are the taxes and additional charges?
We do NOT add on any booking fees for our services! Your final booking page shows the nightly rate as well as estimated state and local taxes. So how do we make money? We are paid a commission by hotels - and this does not increase your rate. Win-Win!
How do I make changes or cancel a reservation?
Your email confirmation has a link that will allow you to cancel instantly. You can also contact your hotel at any time to make changes or cancel - give them the confirmation number from your original email. The booking code in the email is only for reference with us and isn't used by your hotel, so please use the confirmation number when contacting your hotel.
When is my credit card charged?
We do not charge you for your hotel stay; however, we may process a small booking service fee of $2.00 to cover our processor fees. This non-refundable fee covers the reservation for up to 9 rooms on one transaction. Otherwise, your card is not charged by our company. the credit card is securely passed on to the hotel to be used as a guarantee for your reservation. That typically means nothing is charged until you arrive at the hotel, where they will swipe your card (contactless check-in is offered in many hotel apps). EXCEPTIONS: some hotels will authorize the card prior to check-in, particularly in high-demand events. Also, if you book a full or partial prepay rate (this is shown at the time of booking) and this would then entitle the hotel to charge the card on file based on those terms specified at the time of booking.