Hotel contracts are great for needs that are well defined - those rooms you are certain will be filled within the contracted block and before cut-off dates. Since many hotel contracts carry penalties for shortfalls in demand, we offer an alternative that is to the advantage of both the planner and the hotel.
Frequently Asked Questions
Where do you get your hotel inventory and rates?
Hotels enter their own rates and inventory into the travel global distribution system. This may be done at property level or corporately. We use Apollo and soon will be adding Amadeus as our GDS providers, along with some direct to property CRS capabilties. Stayker accesses the hotels rates and inventory through an API (application programming interface) and displays best available rates as well as our own negotiated hotel rates exclusive to our platform.
What is STAYKER?
STAYKER is a software as a service (SaaS) that brings hotel inventory and rates online bookable under your brand without need for RFP's, lengthy negotiations or potentially costly hotel contracts. We are not a third party - we are a technology provider for hotels, CVB's, event planners, facilities and many others who wish to serve their customers needs for travel booking capabilities.
We have an IATA, can we use Stayker?
If you have an IATA Stayker can be customized to allow you to license our software and earn commissions directly. This fully white-label option is ideal for those with many large events. Most organizations prefer our per-event plans that still earn commissions but require no licensing fees or annual agreement.
What if I don't own the event or facility but want to get bookings for something that looks like it would have demand for hotels?
We provide our software for use by official event organizers or their authorized third parties only. As long as you are officially representing the event, facility or destination you can use Stayker. For example, if you want to list an event that doesn't offer hotel reservations services you could approach that event about becoming their official provider using Stayker!
Is Stayker secure?
We are fully secure, PCI and GDPR compliant for all bookings. Our platform is powered by one of the major Global Distribution Systems and we do not store or charge the customer's credit card in our system - the data is passed securely on through that GDS provider directly to the hotel's reservation system for processing.
Can I cancel a subscription?
You may cancel your services with us at any time. Any previously existing reservations would be honored by the hotels of course. Should an event be cancelled, we can contact your customers to cancel their bookings as well.
What if I have multiple events?
We can provide as many separate event booking sites as needed - either for specific dates or open booking portals for any date up to 350 days in the future.
What if my event dates change?
That's one of the great advantages of STAYKER! We can edit your dates at any time - up to 350 days in the future. Any bookings made could be cancelled and rebooked.
How do my customers book, cancel and make changes?
What if I already have hotel contracts in place?
Great! We also have a system that can manage your group bookings alongside Stayker if you are interested. Regardless, Stayker can be used for post cut-off bookings so you don't lose any of your attendees around the block. It's also great for overflow hotel needs.
Can I pick what hotels are shown?
Absolutely! We have over 650,000 hotels in 140 countries and if a hotel isn't available, we can help them onboard to our GDS provider.
Will you market to my customers?
Never. Your customers and their data are not shared, nor do we do outbound marketing to individual customers.
I need a lot of hotels, how many can you show on a booking site?
It is really up to you - we input the geographic location of the event and then populate hotels within the mileage you specify. That might be 2 miles or 200 and as many hotels as you want to present.
Do I provide the customer service for all these bookings?
You do have that option - but typically we handle all the chat and phone support as a part of our services so you can focus on the thousands of other details on your 'to do' list!
How do I know who had booked?
We provide complete reporting to you on all bookings on demand and post-event. You will have customer name, address, email and detail on their stay dates and revenues. This is a great tool for accounting for your economic impact and for future planning.
What is my reservation deadline or cut-off date?
There isn't one! Your Stayker site will be open up until even the day of arrival for your guests. We monitor hotel availability and add hotels when needed, at your direction.
How do I get bookings?
You sign up for a Stayker plan which takes only a few mintues. In less than 24 hours we send you a link to promote across your website, emails and social media channels. Your customers book directly on those pages from their desktop or mobile device. They receive an immediate confirmation number directly from the hotel's reservation system. They can contact the hotel directly to make changes at any time. Currently, our system allows only bookings and cancellations - we expect to be able to accommodate changes in early 2021.
Is my credit card information secure?
Absolutely. We do not store or charge your credit card in our system, it is passed securely to your hotel to guarantee your reservation. One the booking is complete we can identify only the last four digits of your card in order to properly be able to answer questions for you relative to your booking. We do not sell your personal data - ever.
How do I book more than one room?
Can I get connecting rooms?
Can I get the hotel's reward points for my stay?
The hotel companies dictate what rates will generate points for you in their program. Most of the rates we offer do allow you to accrue points - just verify at check-in with the front desk and be sure your rewards number is connected to your reservation record.
I am booking several rooms, can I put them all on one credit card?
Yes. Unless you will be arriving with the other guests and have the card present, most hotels require you to complete a credit card authorization form in advance. You can then specify how they should process the payment for all or part of your guest stays. Be sure to specify it if you are paying room and tax only, or all charges (which would include incidentals such as room service, parking etc.). If you are not covering all charges, your guests will still need to present a credit or debit card at check in to cover those incidental charges. Once you book with us, please contact your hotel directly to make these payment arrangements.
Is this the best rate you have?
Our hotel rates are the best publicly available rates, and we do negotiate directly with hotels as demand warrants to offer rates that would be exclusive to your events and our platform.
What are the taxes and additional charges?
Your final booking page shows the nightly rate as well as state and local taxes. We do NOT add on any booking fees for our services. We are paid by hotels directly based on bookings they receive from us - and this does not increase your rate.
How do I make changes or cancel a reservation?
Your email confirmation has a link that will allow you to instantly cancel. You can also contact your hotel at any time to make changes or cancel - just give them the confirmation number from your original email. The booking code in the email is only for reference with us and isn't used by your hotel so please use the confirmation number when contacting your hotel.
When is my credit card charged?
We do not charge your card in our system at the time of booking. It is securely passed on to the hotel to be used as guarantee for your reservation. That typically means nothing is charged until you arrive at the hotel where they will swipe your card (contactless check in is offered in many hotel apps). EXCEPTIONS would be if you book a full or partial prepay rate (this is shown at the time of booking) and this would then entitle the hotel to charge the card on file based on those terms specified at the time of booking.
How do I get my hotel listed?
We may already have your hotel set-up if it has been requested by one of our customers. If you are in the Apollo GDS then we can populate your hotel rates, and we can provide you with rate loading instructions so you can offer us private deals. Just send us an email: firstname.lastname@example.org
My hotel information isn't correct?
Our system pulls your hotel's information through the GDS - if there are updates needed please contact whomever manages those booking channels to update the information in Apollo/Gallielo/Worldspan. Also, you can email us any updates to description or photos: email@example.com
Not all of my hotel's rates seem to be showing up?
Stayker allows us to populate any publicly availalbe rates, however the event planner may opt to only show certian rates - for example they may not want to offer rates requiring full prepay. We structure each booking portal to the customer's specifications.
Can I use this for my hotel's clients?
Absolutely! We serve hotels and ownership groups to make their sales processes more streamlined without the need for courtesy blocks or letters of intent type bookings.
STAYKER is a software as a service (SaaS) that brings hotel inventory and rates online bookable under your brand without need for RFP's, lengthy negotiations or potentially costly hotel contracts.